Twilio quota
Customers who log in to your shop with their phone number receive their one-time codes by WhatsApp. These messages are sent through Twilio, a messaging service, and each one uses part of your Twilio quota: a prepaid balance that EZsite tops up for you.
A WhatsApp code is sent when a customer:
- signs up with Login with Phone Number and is asked to verify the account, or clicks Resend Code;
- logs in with an account that is not yet verified, while Require email verification before login is Yes;
- asks for a password reset with their phone number.
Each message uses 0.5 of your quota. Customers who use their email address receive their codes by email, which does not use the quota.
The quota only matters if your shop lets customers log in with a phone number: Allow Customer To Login With set to Phone Number Only or Email or Phone Number in Website Setting › Function Setting (see Choose your shop switches).
Tasks
- Check your quota: the balance, and every top-up and message charged.
- When the quota runs out, and how to top up